Privacy Policy | rich9 Official Gaming Platform PH

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Account details, identity verification, payment info, and device data.
Why we collect it: To manage your account, process payouts, prevent fraud, and ensure legal compliance.
Who sees it: Our internal team and essential partner service providers (payments, KYC).
Retention: Kept for the life of your account and then as required by Philippine law.
Your control: You can request access or deletion via our support channels.

1. Introduction and Scope

Welcome to rich9. This Privacy Policy explains how we handle personal information for users within the Philippines. This policy applies strictly to our official platform and services.

Please note that if you follow links to third-party websites or use external services after leaving our platform, this policy no longer applies. We encourage you to review the privacy statements of any third-party sites you visit.

2. Personal Information We Collect

Account & Identity

Information provided during registration to create your profile and ensure you are a unique user.

Verification Documents

Government-issued identification provided to confirm your identity and age, preventing underage gambling.

Payment Data

Details required to process deposits and withdrawals via our partner payment providers.

Gaming Activity

Records of your wagers, winnings, and transaction history to manage your account balance.

Technical Data

IP addresses, browser types, and device identifiers used to optimize performance and detect fraud.

Communication Records

Logs of your interactions with our support team to resolve inquiries and improve service.

3. How We Collect Data

We collect information through three primary channels:

Directly from you: Information you enter during registration, KYC verification, and support requests.
Automatically: Technical data collected through cookies and server logs while you navigate the site.
Partner Providers: Data received from our partner payment and verification service providers.

4. Why We Use Data

Your data is processed only for legitimate business and legal purposes, including:

Account administration and management.
Processing deposits and withdrawals securely.
Verifying identity and age to maintain a legal gambling environment.
Detecting and preventing fraud, multi-accounting, and money laundering.
Personalizing your experience on the platform.
Fulfilling legal obligations required for gambling operators in the Philippines.
Sending marketing updates (only if you have explicitly consented).

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the operation of the platform:

Operational Partners: With payment processors, identity verification services, and technical hosting providers.
Legal Requirements: When required to comply with applicable laws or requests from relevant legal authorities.

6. How We Protect Data

We implement robust security measures to safeguard your information:

Encryption: Using industry-standard encryption for data in transit.
Access Control: Strict internal restrictions on who can access sensitive user data.
Isolation: Payment data is handled through isolated and secure channels.
Monitoring: Constant monitoring of systems to detect and block unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of how we use cookies and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you have several rights regarding your personal data. You can exercise these by contacting our support team via the channels available on this site:

Access: Request a copy of the personal data we hold about you.
Correction: Request the update of inaccurate or incomplete information.
Deletion: Request the removal of your data, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Objection & Withdrawal: Object to certain types of processing or withdraw consent for marketing.

Note: Even after account closure, we must retain certain data to comply with gambling regulations and anti-money laundering (AML) rules.

9. How Long We Retain Data

We store your personal information for the duration of your active account lifecycle. Following the closure of an account, we retain data only for the period required by applicable law in the Philippines to meet regulatory and auditing obligations.

10. Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, we will take immediate action to close the account and void any associated winnings.

Parents or guardians who believe a minor has created an account are encouraged to report the matter immediately via our Support page.

11. Cross-Border Transfers

To provide our services, some of our partner providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official channels available on our Support Page.